Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at contact@lyfeni.com. Returns must be sent to our return address in the United Kingdom. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us at contact@lyfeni.com with any questions regarding returns or refunds.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care goods
• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions regarding a specific item.

Sale items and gift cards are not eligible for return or refund unless required by applicable law.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order once your return has been approved.

European Union Right of Withdrawal

If your order is delivered to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise your right of withdrawal, please contact contact@lyfeni.com and provide:

• Your full name
• Your order number
• The item(s) you wish to return
• A statement that you wish to withdraw from the purchase

Once we receive your request, we will confirm receipt and provide return instructions.

Returned items must be in the same condition in which they were received, unworn or unused, with tags attached and in the original packaging, together with proof of purchase where applicable.

Any refund due under the EU right of withdrawal will be processed to the original payment method after the returned goods have been received and inspected.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@lyfeni.com.